Customer Marketing Manager

Fully remote in Florida, Texas, or California


NinjaOne is a leading unified IT operations solution that simplifies the way IT works. With NinjaOne, IT teams can automate, manage, and remediate all their tasks within one modern, intuitive platform, improving technician efficiency and user productivity. NinjaOne supports over 6,000 IT departments and managed service providers around the world, and is consistently ranked #1 for its world-class customer support. NinjaOne has been recognized as the best rated software in its category on G2 and Gartner Digital Markets for the past 3 years. Learn more about NinjaOne here:www.ninjaOne.com


We are looking for an ambitious customer marketing manager with proven experience delivering new revenue from existing customers and turning partners into advocates. Reporting to the Director of Product Marketing, you will turn customer marketing into a core revenue driver as the company expands our suite of products. You’ll take over existing high-performing functions while launching brand new customer engagement, advocacy, and demand-generation programs. You’re a revenue-minded marketer known for creating relationships, looking to take the next step and own the customer marketing function.


What You’ll Love


  •    We are a collaborative, kind, and curious community
  •    We support your flexibility with full-time hybrid or remote work to fit your needs (Must live in California, Florida or Texas)
  •    We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance
  •    We help you prepare for your financial future with our 401(k) plan
  •    We prioritize your work/life balance with our unlimited PTO
  •    We reward your work with opportunity for growth and advancement



Responsibilities

  •    Build and execute effective cross-channel marketing programs to generate cross-sell and upsell opportunities for the revenue team
  •    Manage Ninja’s Customer Advisory Board, including planning CAB events, managing communications with CAB members, and expanding CAB engagement
  •    Maintain our reputational dominance over competitors by driving a high volume of high-quality customer reviews to key sites such as G2 and Gartner Digital Markets
  •    Identify opportunities to generate customer-focused content such as case studies, video testimonials, and quotes for use across marketing and sales
  •    Work with product marketing, demand generation, and sales enablement to enable account managers to convert customer marketing activities into new revenue
  •    Own communication channels to Ninja customers for product releases, updates, hot-fixes, events, including owning the customer-marketing portion of go-to-market activities
  •    Work with the product marketing, growth marketing, and account management teams to close, retain, and up-sell customers via in-trial and customer onboarding messaging



Skills & Qualifications


  •    You have 3-5 years of experience in technology or SaaS demand generation, customer marketing, field marketing, or product marketing
  •    You have experience turning customers into advocates
  •    You have experience in customer success or account management (preferred)
  •    You are personable and very comfortable talking to customers
  •    You are comfortable working with both technical and business audiences
  •    You have excellent written and oral communication skills

Apply for position now

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