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The Invoicing & Collections Specialist works closely with the Billing team to lead the day-to-day cash cycle, which includes billing, invoicing, payment application, and collections. You will also work closely with the Sales Operations Deal Desk team to provision customer licenses and to review sales deals, including upgrades, downgrades, and new customers. The ideal candidate has a strong background in billing and collections and enjoys working in a challenging and fast-paced environment.


Job Details/Benefits

·      Full-time

·      Benefits package includes medical, dental, and vision insurance

·      401(k) plan

·      Unlimited PTO policy

·      Opportunity for growth and advancement



·      Responsible for managing subscriptions, establishing recurring and usage billing processes, initiating manual discounts and invoice adjustments, and handling billing discrepancies and disputes

·      Pursue customer collections on a daily basis with an emphasis on providing a high level of customer service

·      Run daily check deposits

·      Process customer credit card payments as needed

·      Oversee the full cycle payment process in NetSuite (applying payments, depositing payouts, and bank reconciliations)

·      Generate and send customer statements monthly

·      Be proactive in resolving customer cases

·      Reconcile receivables balance/unpaid invoices

·      Verify validity of account discrepancies by obtaining and investigating information from sales, customer service departments, and from customers

·      Resolve collections by examining customer payments plans, payment history, credit line

·      Support the month-end close reporting requirement related to A/R, deferred revenue and bad debt

·      Learn internal processes and workflows to assist the Sales team with questions or concerns


Skills & Qualifications

·      Proficient in excel, as well as relevant software including NetSuite, Stripe and Salesforce

·      Exceptional interpersonal skills and ability to build relationships

·      Outstanding written and oral communication skills with a customer service mindset

·      Able to prioritize and balance multiple tasks with excellent time management skills

·      Extremely trustworthy, able to handle highly confidential information with discretion

·      Ability to work both independently and with a team in a global environment


Education & Experience

·      3-5+ years’ experience in invoicing and collections, preferably with 2-3+ years of accounting/finance-related experience with a SaaS company

·      High volume invoicing and collections is a plus

·      Bachelor’s degree in Accounting or Finance is a plus

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