About the Role 

 

As a Solutions Engineer, you will be responsible for explaining the technical and functional aspects of the product or services we offer to the users, primarily on the post-sales side. You will also work closely with the sales team and provide technical advice on the products and services on the pre-sales side. 

 

 Location- Berlin, Germany 

 

 What You’ll be Doing 

 

  • Become a complete expert in the NinjaOne platform and develop a high-level technical understanding in the IT infrastructure management of modern businesses 
  • Consult our partners on how to implement Ninja’s products into their infrastructure and how to improve their internal process to help them create synergies 
  • Multi-faceted problem solving, based on scenarios and use cases from prospects and partners which may include investigating custom product requests, discovering product workarounds and alternative approaches/solutions 
  • You will be working closely with our sales team and help to answer advanced technical questions from prospects and customers while also collaborate with internal stakeholders to execute our growth strategy 
  • Provide valuable feedback to our product team by being the voice of our partners – work closely together with our Product Management and help to shape Ninja’s future 
  • Coach the sales teams on the NinjaOne products suite 
  • Give external training for our partners e.g. show how our new features can be applied in the day to day usage of our partners 
  • Become an advocate for our brand and actively promote our product solutions to our partners 


 About You 

 

  • Self-motivated and enjoy finding solutions for customers 
  • A quick learner and adaptable to new technologies and processes 
  • Professionally proficient in English and Spanish
  • Able to explain complex technical concepts in a simple manner to technical and non-technical folks (“Tell me like I am five”) 
  • Hungry to learn and love to figure out the why behind the why 
  • A challenger to the status quo and bring in and exercise your own ideas  
  • Champion in giving and receiving feedback 
  • Curious, eager to learn and open to admitting mistakes #growthmindset 
  • Solution-orientated 
  • Self-aware 
  • Someone who strives to empower others 
  • Big Plus: You have worked for an MSP or an internal IT helpdesk 
  • Big Plus: You gathered previous experience with RMM and/or Backup software 
  • Big Plus: Knowledge about APIs and Scripting 
  • Huge Plus: Additional languages 


We don’t expect you to be an expert at everything. Extensive on-the-job training will be provided to the successful candidate. If this all sounds exciting, and your heart is already beating faster? Then please get in touch with us! We are looking forward to working with you! 

 

 About Us  

 

NinjaOne is a leading unified IT operations solution that simplifies the way IT works. With NinjaOne, IT teams can automate, manage, and remediate all their tasks within one modern, intuitive platform, improving technician efficiency and user productivity. NinjaOne supports over 6,000 IT departments and managed service providers around the world and is consistently ranked #1 for its world-class customer support. NinjaOne has been recognized as the best rated software in its category on G2 and Gartner Digital Markets for the past 3 years. Learn more about NinjaOne here: www.ninjaOne.com  

 

 What You’ll Love 

 

  • Our flexible working hours with home office options enable you to successfully balance your personal life and your job  
  • Grow personally and together with one of the fastest growing companies globally 
  • Develop your skills through our renowned training platform 
  • Receive competitive compensation  
  • Collaborate with an amazing international workforce   
  • Enjoy your work environment with its location in the heart of Berlin, directly at the AlexanderPlatz (close to all transit)   


Are you already interested? We would love to get to know you! Follow the link and submit your application. We can’t wait to see you at NinjaOne. 

 

Apply for position now

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